"Extending IT service management capabilities over and above technological innovation services to handle company-centric use conditions; controlling service desire and supply through a widespread platform, portal, and service catalog; and speeding up innovation and workflow automation by PaaS/low-code enhancement tooling." - Charles Betz, Forrester Service request management Service a... https://enterpriseservicemanageme72692.blogofoto.com/64529832/helping-the-others-realize-the-advantages-of-esm